Privacy Policy

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Last Updated: December 2025

Introduction

At Raw Beauty Aesthetics, we prioritize the privacy of our patients, clients, and website visitors. We are committed to protecting personal information in compliance with Telecom Consumer Rights (TCR) regulations, HIPAA, CTIA guidelines, and applicable data protection laws. This Privacy Policy explains how we collect, use, protect, and manage your personal and health-related information.

1. Information We Collect

We may collect the following types of information:

Personal & Contact Information: Name, email address, phone number, mailing address, and other identifying details.
Usage Data: IP address, browser type, pages visited, and website interaction data.
Health Information (Protected Health Information – PHI): Information provided for consultations, treatments, and services, handled in accordance with HIPAA.
SMS Data: Mobile number, opt-in status, consent records, and messaging preferences.
Payment Information: Credit card and transaction details processed in compliance with PCI DSS standards.

Mobile opt-in data, SMS consent, and phone numbers collected for SMS communication purposes are not shared with third parties or affiliates for marketing purposes.

2. How We Use Your Information

We use your information to:

Provide services and personalized treatment plans
Schedule appointments and follow up on care
Communicate via phone, email, or SMS (with consent)
Improve our website and services
Process payments securely
Maintain HIPAA compliance and patient confidentiality

3. HIPAA Compliance

As a healthcare provider, Raw Beauty Aesthetics complies with HIPAA requirements:

PHI Security: Administrative, technical, and physical safeguards protect your PHI.
Patient Rights: You may request access to, corrections of, or restrictions on your medical records.
Breach Notification: Any breach involving PHI will be reported as required by law.

4. SMS Communication Compliance

In accordance with TCR, CTIA, carrier regulations, and HIPAA requirements:

Written, express consent is required before sending SMS messages
SMS messages include clear opt-out instructions
We do not use purchased, rented, or third-party lead lists
We avoid link shorteners and unbranded domains
TCR registration is completed prior to SMS campaigns
All health-related SMS communications are HIPAA-compliant

5. Automated Messaging

Automated SMS messages are sent only after express consent:

Consent is logged and stored
Promotional messages require explicit written consent
Every message includes opt-out language (e.g., “Reply STOP to unsubscribe”)

6. Opt-In / User Consent

We follow strict opt-in standards:

Express consent is required for SMS messaging
Consent records are maintained and may be provided to carriers upon request
Double opt-in may be used to confirm phone number ownership

7. Opt-Out

You may opt out of SMS messages at any time by:

Replying STOP or UNSUBSCRIBE
Following opt-out instructions in any message
Contacting us directly

8. Prohibited Campaigns and Content

We do not engage in or permit SMS campaigns involving:

Loans, debt collection, political messaging, or illegal content
Adult, violent, or controlled substance-related material

9. Carrier Fees and Account Restrictions

Carrier fees may apply. Failure to comply with carrier rules may impact message delivery or service availability.

10. Security and Compliance

We use encryption, access controls, and secure systems to protect all data in compliance with HIPAA, TCR, CTIA, PCI DSS, and applicable regulations.

11. Sharing of Information

We do not sell, rent, or share your personal or health information with third parties. All data is used solely for the purposes outlined in this policy.

12. Communication Methods

By providing your contact information, you consent to communication from Raw Beauty Aesthetics via:

Phone calls for appointments and care coordination
Email for confirmations, updates, and marketing (with consent)
SMS text messages for reminders and notifications (with consent)

You may opt out at any time.

13. Cookies and Website Technologies

Our website uses cookies to enhance functionality and analyze traffic. Cookie data is not shared with third parties.

14. Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on our website or communicated directly when required.

15. Contact Information

For questions regarding this Privacy Policy or your data: Raw Beauty Aesthetics 6300 Canoga Ave #102 Woodland Hills, CA 91367 📞 (818) 446-6111 📧 staff@rawbeautyaesthetics.com